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The Owl
Since all of our products are custom-made, no returns or refunds are accepted once the production process has begun.
Each piece is custom-made to your chosen design, color and features.
Exceptional Circumstances
We are happy to reship or offer a partial refund in the following cases:
If the product arrives to you damaged or defective.
If the product you receive is significantly different from what you ordered.
In these cases, we kindly ask you to contact us within 48 hours of receiving the order.
In order for the issue to be investigated, please:
Your order number
Photos or videos showing the problem
Send it to us via email or social media.
Once the situation is verified, an exchange or refund will be made depending on the circumstances.
Order Cancellations
Orders can only be cancelled within 12 hours of purchase if the production process has not started.
Non-Returnable Products
Personalized or customized products
Products damaged due to misuse or external factors after delivery